We've received your repair request

Below are instructional videos that are meant to help you correctly package and send your device(s) to us.

IMPORTANT - Make sure you are not sending JoesGE the original box(es) your device(s) came with. Do not include any accessories. We only need the device(s) being repaired.

Service Disclaimer

  • Unlisted Items: If you send an item for repair that is not listed on our service offerings, there will be a $25 fee to cover the cost of returning the item to you. Optional return shipping insurance is available at an additional cost.
  • Declined Repair Quotes: Should you decide not to proceed with a repair after receiving a quote, a $40 service fee will be charged to cover shipping and diagnostic costs. Optional return shipping insurance is available at an additional cost.
  • No Fault Found: In cases where the item is found to be fully functional with no issues, a minimum shop charge of $40 will be applied to cover the costs of shipping and diagnostic evaluation. Optional return shipping insurance is available at an additional cost.
  • Free Return on Non-repairable Items: If we determine that we cannot repair your item and the repair service is listed on our website, we will return the item to you free of charge.

Please note that return shipping insurance is optional and can be purchased for an extra fee. This insurance covers the cost of any potential damage during the return shipping process.

Sending Your Items in using a Priority Mail Flat Rate Padded Envelope
Sending Your Items in using a Priority Mail Zone 1/Region A Shipping Label
How to Package Your Items for Repair With USPS Ground Advantage
Sending Your Gaming Console in Using a Medium Flat Rate Box - JoesGE
  • IMPORTANT

    If you're sending your devices from within the United States, a prepaid shipping label was sent to your email. If you're outside of the United States, you will not receive a shipping label.

    JoesGE is not responsible for any lost or damaged packages. If you'd like to insure your package, please purchase your own shipping label and address your package to the address below. If you choose to use your own shipping label—please print out the provided pre-paid shipping label and place it inside your package along with your devices.

    • Joe's GE Repair Center
    • 6140 Silver Spruce Way
    • Maple Falls, WA, 98266