You're only 3 steps away from getting your Fitbit repaired.

Fix My Fitbit
Step 1

Fill out the repair form

Get a commitment free estimate for your Fitbit.

Step 2

Send in your Fitbit

We provide a FREE pre-paid shipping label to us and back. (USA only)

Step 3

Get your Fitbit back

We contact you about your repair and let you know when it's complete and ready to be shipped back for you to enjoy again.

The renewed by Joe's GE difference

In addition to 5 star service you get:

Experience a fast turnaround time.

2 - 5 day turnaround time

When we recieve your Fitbit we get to fixing it, quick.

JoesGE's certified repair technicians will take care of your items.

Repaired by Joe's GE certified techs

Each repair technician has undergone rigorous training before becoming a certifed repair tech.

Fix My Fitbit

COMMONLY ASKED QUESTIONS

Fill out the form on our website. Print out a pre-paid label we email you. (we pay for the shipping). Ship your device. Wait 3-5 business days. We receive your package. Wait 2-3 business days for a tech to verify the needed repair. Confirm the cost. Wait 1-3 business days. Make the payment. Wait 3-5 business days. Get stoked.


Whole process will take between 1-2 weeks from the day it leaves your possession to the day it gets back to you.


NO, we will contact you with the cost before we start repairs. We offer FREE diagnosis on your device.


We'll contact you via email & text


Sixty (60) days after being notified by Joe's GE that your device has been serviced.

ℹ️ If you have not paid all charges due within sixty (60) days after being notified by Joe's GE, Joe's GE will consider your product abandoned and may dispose of your product in accordance with applicable law.


If we can't fix your stuff we'll send it back to you for FREE.

ℹ️ Non-genuine devices (fake/counterfeit) will incur a $15 return fee.

Fitbit Repair

Fitbit repair services we offer

  • Screen Replacement (damaged, cracked or broken screen)
  • Battery Replacement (no power or bad battery life)
  • Heart Rate Replacement (no heart rate)
  • Vibrator Replacement (vibration not working)
  • Motherboard Replacement (not powering on or water damage)

These are the models of Fitbit fitness trackers we repair

  • Fitbit Charge 2
  • Fitbit Charge 3
  • Fitbit Ionic
  • Fitbit Versa
  • Fitbit Versa 2