You're only 3 steps away from getting your Fitbit repaired.

Fix My Fitbit
Step 1

Fill out the repair form

Get a commitment free estimate for your Fitbit.

Step 2

Send in your Fitbit

We provide a FREE pre-paid shipping label to us and back. (USA only)

Step 3

Get your Fitbit back

We contact you about your repair and let you know when it's complete and ready to be shipped back for you to enjoy again.

The renewed by Joe's GE difference

In addition to 5 star service you get:

Experience a fast turnaround time.

2 - 5 day turnaround time

When we recieve your Fitbit we get to fixing it, quick.

Experience a fast turnaround time.

Repaired by Joe's GE certified techs

Each repair technician has undergone rigorous training before becoming a certifed repair tech.

Fix My Fitbit

COMMONLY ASKED QUESTIONS

  • What is the process?

    Fill out the form on our website. Print out a pre-paid label we email you. (we pay for the shipping). Ship your device. Wait 3-5 business days. We receive your package. Wait 2-3 business days for a tech to verify the needed repair. Confirm the cost. Wait 1-3 business days. Make the payment. Wait 3-5 business days. Get stoked.

  • How do I pay?

    We accept debit, credit, or PayPal. After you confirm the repair and we complete the repair... we will send you a secure payment link where you'll be able to make a payment via debit, credit, or PayPal. Once the payment is complete, we will ship your item(s) to you.

  • How long will this take?

    Whole process will take between 1-2 weeks from the day it leaves your possession to the day it gets back to you.

  • Are there hidden fees/will you charge me for the repairs without me confirming them?

    NO, we will contact you with the cost before we start repairs. We offer FREE diagnosis on your device.

  • How will you contact me?

    We'll contact you via email & text

  • How long do I have to pay?

    Thirty (30) days after being notified by Joe's GE that your device has been serviced.

    ℹ️ If you have not paid all charges due within thirty (30) days after being notified by Joe's GE, Joe's GE will consider your product abandoned and may dispose of your product in accordance with applicable law.

  • What happens if you can't fix my stuff?

    If we can't fix your stuff we'll send it back to you for FREE.

    ℹ️ Non-genuine devices (fake/counterfeit) will incur a $15 return fee.

Fitbit Repair

Fitbit repair services we offer

  • Screen Replacement (damaged, cracked or broken screen)
  • Battery Replacement (no power or bad battery life)
  • Heart Rate Replacement (no heart rate)
  • Vibrator Replacement (vibration not working)
  • Motherboard Replacement (not powering on or water damage)

These are the models of Fitbit fitness trackers we repair

  • Fitbit Sense
  • Fitbit Versa 2
  • Fitbit Versa 3