
2 - 5 day turnaround time
When we recieve your Sony Headphones we get to fixing it, quick.
Get a commitment free estimate for your Sony Headphones.
We provide a FREE pre-paid shipping label to us and back. (USA only)
We contact you about your repair and let you know when it's complete and ready to be shipped back for you to enjoy again.
In addition to 5 star service you get:
When we recieve your Sony Headphones we get to fixing it, quick.
All repairs are backed by Joe's 100 day limited warranty.
Each repair technician has undergone rigorous training before becoming a certifed repair tech.
Fill out the form on our website. Print out a pre-paid label we email you. (we pay for the shipping). Ship your device. Wait 3-5 business days. We receive your package. Wait 2-3 business days for a tech to verify the needed repair. Confirm the cost. Wait 1-3 business days. Make the payment. Wait 3-5 business days. Get stoked.
We accept debit, credit, or PayPal. After you confirm the repair and we complete the repair... we will send you a secure payment link where you'll be able to make a payment via debit, credit, or PayPal. Once the payment is complete, we will ship your item(s) to you.
Whole process will take between 1-2 weeks from the day it leaves your possession to the day it gets back to you.
NO, we will contact you with the cost before we start repairs. We offer FREE diagnosis on most small devices.
However, when it comes to console repairs, if you choose not to have any repair work done on your console(s) e.g. Xbox, PlayStation, or Nintendo Switch ... there will be a $40 flat rate fee which covers diagnostics and shipping fees.
We'll contact you via email & text
Thirty (30) days after being notified by Joe's GE that your device has been serviced.
ℹ️ If you have not paid all charges due within thirty (30) days after being notified by Joe's GE, Joe's GE will consider your product abandoned and may dispose of your product in accordance with applicable law.
If we can't fix your stuff we'll send it back to you for FREE.
ℹ️ Non-genuine devices (fake/counterfeit) will incur a $15 return fee.