JoesGE Shipping Insurance Guarantees

We offer shipping insurance to protect your order from damage, loss, or theft during transit. 

If your package is lost in transit we will send you a replacement item that is either the same model, or offer you some similar options. If we do not have your original device model/color in stock or you do not wish to receive a similar item, we will offer you a full refund for the value of the item that you purchased or sent in for repair. 

If you are filing a claim regarding a stolen package and the value of the items in the box exceeds $100, we require a police report to be submitted to receive a replacement or refund.

If a refund is issued, the value of the item will be assessed based on what we sell the item for/or the average going price for a used unit online.

If you would like to add insurance to your purchase from our website, add the insurance to your cart Here

***If you are wanting to add insurance to the return shipping of your repair service, contact the technician who has been working on your electronics.