What's the typical delivery time for an order ?

In most cases our fulfillment center will ship your order within 24 hours. Most packages arrive within two to five business days. 

What is our return policy ?

Joe's is proud to offer hassle free returns, if you are not satisfied with a new product then you may return this product within the 30 day return period (restocking fee and shipping credit may apply.) Make sure to contact us with any issues so we are able to solve them and find a quick solution. All refurbished electronics have a 100 day limited warranty, all returns on products are valid if no damage has been caused. We process the return the day it comes back to us and try to solve the issue within 2-4 days of receiving the returned package. 

What does "refurbished" mean?

Refurbished products are repaired and restored to a like-new state, by Joe's in-house repair center. They are verified to work properly and include all parts and accessories (original or comparable substitutes). All the repairs that are done comply with our high standard and ensure that the products we sell you will last for a longer time than a traditional used item.

How can Joe's provide such competitive prices?

Like any good business Joe's is constantly working with their suppliers to lower cost to their customers. We want to make sure we can provide the most competitive prices, while not lacking on customer service, or delivery time. You are our priority! 

Do we accept international packages for repair?

Joe's get thousands of packages every year from all across the world. We will gladly accept your international package and repair it. You will have to cover the shipping both ways, along with duties and taxes imposed by your country. To get started fill our our device repair form.

What's in the box?

JoesGE is dedicated to providing the best service, speedy delivery and competitive prices. To fulfill this promise we do not include any of the original packaging or box. You will receive only your product and its accessories (check the item listing to see which accessories are included). Your product will of course be carefully packed to protect it during shipping.

Original packaging adds little value but drastically increases our cost, therefore we exclude that from packages that get shipped to you. When we save money on shipping we’re able to pass that savings on to you! It’s that simple.

Promo codes?!

Rarely do we offer promo codes, join of email newsletter to get one when they are available!