How to Fix No Sound on the Sony WH-1000XM5 Headphone by Replacing a Dead or Failing Battery (DIY Repair Tutorial)

Does your Sony WH-1000XM5 wireless headphone refuse to power on, require frequent recharging, shut down unexpectedly even when the battery hasn’t dropped to 1%, deliver significantly shorter playback time, or fail to charge when connected to a power source? These are all common signs of a worn-out battery. Replacing the battery can restore reliable performance and bring your headphones back to their original battery life.

In this DIY repair guide, we show you how to replace a dead or failing battery on the Sony WH-1000XM5 wireless Bluetooth headphones at home with original replacement parts. You will find all the tools that you need for this repair, along with OEM spares below.

Prefer to get your headphones professionally fixed? Send us your Sony WH-1000XM5 headphones using our mail-in repair service, and our repair ninjas will restore your device to peak working condition. Select your device and the issue you're experiencing, then click Continue. Enter your email address and click Get My Estimate to receive an instant repair estimate.

Repair Difficulty

Moderate / Requires 10-15 minutes to complete.

This repair involves carefully handling delicate internal components, including cables, connectors, battery, and small screws. You don’t need technical skills or experience to complete this repair. With a bit of patience and attention to detail, you can replace the battery on the Sony WH-1000XM5 headphones yourself.

Replacement Parts You’ll Need

Restore your Sony XM5 headphones' battery life by installing original spares. Select the OEM replacement parts from the drop-down menu below to bring your device back to peak working condition.

• Sony WH-1000XM5 WH-1000XM6 1200mAh Battery 723740 633741 Replacement Parts

• Sony WH-1000 XM3 XM4 XM5 XM6 Headphones Repair Screwdriver + Pry Tool Repair - Kit

Get an OEM replacement battery for your Sony WH-1000XM5 headphones today. Click the link to visit our store, then scroll down to the Customers Also Add section to purchase the original spare part and the tools you’ll need for this repair, all in one click.

Tools You’ll Need

Before starting the Sony WH-1000XM5 battery replacement, gather the following tools. Using the correct instruments will help you complete the repair successfully. We used the following tools and recommend them for a safe, professional-quality DIY fix at home.

• 1.5mm Phillips screwdriver
• 1.5mm Flathead Screwdriver
• Strong Metal Pry Tool
• Heat-Proof Anti-Static Rubber Work Mat

Don’t want to DIY? Let our certified techs handle the repair for you. Book your repair now.

Step-by-Step DIY Guide to Replacing a Dead or Failing Battery on the Sony WH-1000XM5 Wireless Bluetooth Headphones Yourself

In this detailed DIY repair guide, we show you how to fix a no sound issue by replacing a dead or failing battery in the Sony WH-1000XM5 headphones yourself. Follow each step carefully and use the accompanying images as a visual guide to complete the repair with confidence.

Step 1: Remove the Right Earpad Cushion

The battery is located on the right side. For this repair, we will only disassemble the right earcup.

1.1. Insert a strong metal pry tool into the seam between the earpad cushion and the earcup, then gently work the tool along the perimeter till the two halves separate.

1.2. Remove the foam pad and set it aside.

Step 2: Extract the Dead or Failing Battery

2.1. Unfasten the eight 1.5mm Phillips screws from the earcup housing and store them in one of the slots provided on the rubber work mat.

2.2. Disconnect the battery wires with a flathead screwdriver.

2.3. Insert a strong metal pry tool into the seam between the battery and the earcup housing and gently work the tool to separate the battery. Do not pry from the bottom, as you may damage the PCB.

Step 3: Install a New Genuine Battery

3.1. Align and place the new battery on the housing with the old double-sided tape and press down with your fingers to help the adhesive bond.

3.2. Plug the battery wire back into the socket with a flathead screwdriver.

Step 4: Reassemble the Sony XM5 Headphones

4.1. Align the touch panel with the earcup, then flip it over and fasten all 8 screws with a 1.5mm Phillips screwdriver.

4.2. Insert the foam mesh.

4.3. Align the earpad cushion with the earcup and press them together till the clips click into place.

Congratulations! Your Sony WH-1000XM5 Wireless Bluetooth Headphones are Ready to Use!

You have successfully replaced the dead or failing battery on the Sony XM5 wireless headphones to fix the no sound issue. Check charging stability, audio quality, and playback time to confirm the device is working properly.

If you found this guide helpful and would like to try your hand at DIY gadget repair, visit our store for essential tools and spare parts. You can also check out our at-home DIY headphones repair guides for other popular brands, including Apple, Beats, Bose, and Sony.

Have questions or suggestions about this repair? Text a repair ninja or email us, and we’ll reply shortly.