At JoesGE, we offer optional shipping protection to protect your order from damage, loss, or theft during transit.
You can add shipping protection to any order directly at checkout. Simply select the coverage option that best fits your needs:
How It Works
If your package is lost in transit, we may, at our discretion, send you a replacement item of the same model whenever possible or offer similar replacement options. If your original device model or color is not in stock, or if you prefer not to receive a similar item, we may, at our discretion, issue a full refund for the current market value of the item you purchased or sent in for repair.
If you are filing a claim for a stolen package and the total value of the items exceeds $100, a police report is required before a replacement or refund can be processed.
If a refund is issued, the value of the item will be determined based on JoesGE's current selling price or the average market value for a comparable used unit online.
What Qualifies as Lost
A package is officially considered lost once the shipping carrier confirms it as lost through their own investigation. In some cases, JoesGE may also treat a package as lost if either of the following applies:
- The shipping carrier's tracking has shown no movement or delivery update for 10 or more consecutive business days
- The shipping carrier's tracking marks the package as delivered, but the customer did not require signature confirmation on the shipment and notifies JoesGE within 48 hours of the delivery date that it was not received
Packages that are simply delayed, still in transit, or moving slower than expected are not considered lost. JoesGE will not process a lost package claim until the carrier has confirmed the loss or the applicable waiting period and notification window described above have been met.
Claims submitted after the 48-hour notification window for "delivered but not received" reports will not be eligible for a replacement or refund, regardless of shipping protection purchased.
Coverage Details
Shipping protection covers items that are shipped to the address provided at checkout and protects against loss, theft, or damage during shipment.
Coverage Limits:
- $5 Protection, covers up to $250
- $20 Protection, covers up to $1,000
You can add shipping protection to any product purchase at checkout to ensure your order is protected during delivery.
Exclusions
Shipping protection does not cover:
- Packages lost due to an incorrect or outdated shipping address provided at checkout
- Packages that are delivered and signed for when sent with signature confirmation
- Losses or damages occurring after delivery is confirmed by the shipping carrier
Repair Service Shipments
If you would like to add protection to the return shipping of a repair service, please contact the technician working on your electronics directly to arrange coverage.
It is the customer's responsibility to confirm shipping protection has been added before checkout. If the protection amount does not appear at checkout, it is up to the customer to verify coverage in advance to ensure their item is protected in the event of a delivery issue.