Sony WH-1000XM4 Battery Replacement Tutorial

Do your XM4s not turn on? Or do they only work when they are plugged into charge? If so, this repair guide is for you!

If you would prefer to read a written repair guide, check that out below. Or if the tool cost seems prohibitive for a one time repair and you would prefer that we complete this repair for you, check out our Repair Catalog to see if we offer repair services for this device. 

Are you a business? We offer wholesale discounts on our repair services if you are sending numerous units in for repair or want to send us continuing batches of devices for repair on a regular basis. Contact our support team for more info (This email is only for wholesale inquiries, please contact for other inquiries).


Repair Difficulty: Moderate

Time to complete: 60-90 minutes

The tools and parts that you will need for this repair:

  1. A New Battery
  2. Strong Pry Tool (a guitar pick, or the dull side of a butter knife can also do the trick. Just be careful to not scratch the inside of the headphones)
  3. Repair Kit (Contains tweezers, and the flat head and Phillips head screwdrivers)
  4. A Small Phillips Screwdriver 
  5. A Small Flat Head Screwdriver
  6. Some Precision Tweezers
  7.  Anti-Static Parts Organizer Mat



    1. Remove the Ear Pad

    Insert your pry tool between the ear pad and the headphones just above or below from the center of the side of the ear pad. There is a clip in the center that holds the ear pad in place. Prying directly on the clip could break it and keep your ear pad from attaching properly.

    Lifting the ear pad with your pry tool

    Be careful to not damage the clips


    Once you lift the ear pad up on one side, you can use your hand to pull the ear pad away from the headphones. There are a few more clips so just pull and wiggle at each clip to unhook it. 

    Lifting the ear pad with your hand

    Lastly, set the ear pad to the side and remove the foam from the center of the speaker and set it with the ear pad. 

    Lifting the foam from its place


    2. Remove The Battery Cover

    Start by removing the 4 silver screws that hold the battery housing in its place. 

    Remove the 4 silver screws


    Insert your small flathead screwdriver into the crack between the battery cover and the headphones shell and gently pry the battery cover up.

    Lifting the battery cover with a small flathead screwdriver


    Once the cover is loose, you can use your fingers to remove it the rest of the way. Be careful as the touchpad is connected to the headphones still via a ribbon cable. 

    Gently remove the battery cover being careful of the attached ribbon cable

    The ribbon cable the connects the touchpad


    Remove the ribbon cable that attaches the touchpad by gripping it between two fingers and gently pulling it straight up and out of its socket. Once it's removed, just set it to the side. 

    Removing the ribbon cable from the PCB 

    Setting the touch pad to the side 


    3. Removing The Battery

    Lift the black and red wired battery connector out of its plug in the PCB by gripping the two wires and pulling straight up. 

    Lifting the battery connector out of its socket on the PCB


    Using your flat head screwdriver on one side and your fingernail on the other, lift the orange ribbon cable out of its connector on the PCB by gently pulling up. *There are grooves near the bottom of the ribbon cable where it is safe to put your screwdriver, make sure that you do not put it on the fragile upper part of the cable.

    Using your fingernail and flat head screwdriver to lift the orange ribbon cable


    Using your strong pry tool, pry up the battery from the top side. It will take a couple times of prying and lifting for the adhesive to come loose.

    Prying up the battery with your pry tool


    Once the battery is lifted part way, you can use your fingers to lift it the rest of the way off the headphones shell.  

    Lifting the battery with your fingers after its been loosened 


    4.  Install The New Battery

     Place the new battery into its tray, making sure that the two wires are facing the same directions as there were on the old battery. 

    Placing the battery back into its tray


    Reinstall the orange ribbon cable first by gently grasping the end of it with two fingers and sliding it down into its connector. 

    Reinstalling the orange ribbon cable


    Reinstall the white touchpad ribbon the same way using your fingers and gently sliding it into its connector

    Reinstalling the white ribbon cable


    Reinstall the battery connector making sure to align the two pins in the connector with the spacing on the plug as they are not centered in the plug.

    The pins in the plug are not centered

     Plugging the battery connector back into its spot


    Using your flat edge screwdriver, push the battery cables down into their routing groove to make sure they are out of the way. 

    Pushing the battery cables back into their place


    5. Reassemble The Headphones


    Place the touchpad cover back onto the headphones and make sure that there is no gap around the edge of it.

    Placing the touchpad cover onto the headphones

    Mind the gap on the side of the touchpad cover


    Reinsert the four silver screws into the speaker housing.  

    Reinserting the silver screws


    Place the foam back into its place lining up the flat bottom of the inside of the speaker cup with the flat part of the foam. 

    Place the foam back into the speaker housing


    Line up the clips with the holes in the speaker cup. The cutout in the top right corner of the ear pad goes to the top left of the speaker cup. Press down on the edges of the ear pads to connect the snap connectors. 

    Line the clips on the ear pad up with the holes in the speaker housing

    This cutout faces up and to the left when the ear pad is placed on the speaker

    Press the ear pad into its place all around the ear pad until you hear the snap of the connectors


    6. Get back to enjoying your gear 🤓


    If you have any questions in regards to this repair, feel free to shoot us an email or text and we will do our best to reply to you as quickly as possible. Please inquire using our Repair Catalog if you are wondering how much a certain repair will cost. If you do not see your item in our repair catalog, it means that we do not offer repair services for it. 


    💬  360.362.1722

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