Sony WH-1000XM4 Charge Port Replacement Tutorial

Do your XM4s no longer charge or only charge if you hold the cord at a specific angle? We're here to help you fix that!


If you would prefer to read a written repair guide, check that out below. Or if the tool cost seems prohibitive for a one time repair and you would prefer that we complete this repair for you, check out our Repair Catalog to see if we offer repair services for this device. 

Are you a business? We offer wholesale discounts on our repair services if you are sending numerous units in for repair or want to send us continuing batches of devices for repair on a regular basis. Contact our support team for more info (This email is only for wholesale inquiries, please contact for other inquiries).


Repair Difficulty: Moderate

Time to complete: 60-90 minutes

The tools and parts that you will need for this repair:

  1. A New Charge Port PCB
  2. Strong Pry Tool (a guitar pick, or the dull side of a butter knife can also do the trick. Just be careful to not scratch the inside of the headphones)
  3. Repair Kit (Contains tweezers, and Phillips screwdriver)
  4. A Small Phillips Screwdriver 
  5. Some Precision Tweezers
  6.  Anti-Static Parts Organizer Mat



    1. Remove the Ear Pad

    Insert your pry tool between the ear pad and the headphones just above or below from the center of the side of the ear pad. There is a clip in the center that holds the ear pad in place. Prying directly on the clip could break it and keep your ear pad from attaching properly.

    Lifting the ear pad with your pry tool

    Be careful to not damage the clips


    Once you lift the ear pad up on one side, you can use your hand to pull the ear pad away from the headphones. There are a few more clips so just pull and wiggle at each clip to unhook it. 

    Lifting the ear pad with your hand

    Lastly, set the ear pad to the side and remove the foam from the center of the speaker and set it with the ear pad. 

    Lifting the foam from its place


    2. Remove the Speaker Housing

    Start by removing the 13 screws that hold the speaker housing in its place. You can place the screws inside of the foam piece to make sure they don't get lost :) It's also important to note that the silver screws are longer than the black screws and you need to make sure that you reinsert them into their proper place when assembling the headphones. 

    Remove the 13 screws that hold the speaker housing in place

    placing the screws in the foam


    Using your tweezers, remove the white wire from its place holders. 

    Lifting the white wire from its placeholders


    Insert your pry tool between the black plastic speaker housing and the shell of the headphones and pry the speaker housing up. You may need to try lifting it up from a few different places before you hear the click of the snap connections coming apart. 

    Prying the speaker housing up and away from the headphones shell

    Lift the speaker housing up


    When the housing is loose, position it to the side of the speaker cup being careful of the two wires that are still connected on the underside of the speaker housing. 

    Position the speaker housing to the side of the shell like so

    The two wires on the underside of the speaker housing 


    3. Disconnect The Old Charge Port

    First, use your tweezers to remove the clear plastic piece from the edge of the charger port board. 

    Removing the plastic piece from on top of the charge port PCB


     Remove the screw that holds the charger port in its place. 

    Remove the single screw that holds the charge port PCB in its place


    Stick your tweezers into the screw hole and push against the charge port pcb to slide the charge port out of its place.

    Sliding the PCB out of its place with your tweezers


    Pull the charge port PCB straight up and away from the white ribbon cable that it is attached to. The ribbon cable is not locked into the board so with some gentle wiggling, it should come out of its connection. Just make sure that you pull the ribbon cable straight out of its connection so that it is not wrapped around the edge of the PCB. 

    Lifting the charge port PCB straight up and out of the headphones 


    4.  Install The New Charge Port

    Slide the ribbon cable into the connector on the new PCB. The dark line in the blue tip of the ribbon cable should disappear inside of the connector. 

    Sliding the ribbon cable into the new charge port

    The dark line on the blue part of the cable needs to be inside of the connector


    Place the PCB back into its spot by first sliding the charge port into its hole in the shell.

    Slide the charge port into its slot in the headphones

    Push the charge port PCB into its spot


    Re-insert the screw back into its spot holding the PCB in place.

    Re inserting the screw into the PCB


    Place the clear plastic light transferring piece back onto the charge port. Follow the same procedure as the charge port by sliding the pointy end of the clear plastic into its hole in the shell of the headphones using your tweezers.  

    Place the clear plastic piece back into its hole in the shell 


    5. Reassemble The Headphones

    Place the speaker housing back into its place. Make sure all of the holes for the screws are lined up then reinsert the 13 screws, making sure that the silver screws go in the spots labeled with red circles below. There are also small arrows in the speaker housing pointing to the 4 holes where the silver screws go. 

    Lining the speaker housing up with the screw holes


    The 4 holes where the silver screws go


    Put the white wire back into its place holders using your fingers or tweezers. This would also be a great time to test the charge port to make sure that it charges your headphones.

    Placing the white wire back into its placeholders


    Place the foam back into its place lining up the flat bottom of the inside of the speaker cup with the flat part of the foam. 

    Place the foam back into the speaker housing


    Line up the clips with the holes in the speaker cup. The cutout in the top right corner of the ear pad goes to the top left of the speaker cup. Press down on the edges of the ear pads to connect the snap connectors. 

    Line the clips on the ear pad up with the holes in the speaker housing

    This cutout faces up and to the left when the ear pad is placed on the speaker

    Press the ear pad into its place all around the ear pad until you hear the snap of the connectors


    6. Get back to enjoying your gear 🤓


    If you have any questions in regards to this repair, feel free to shoot us an email or text and we will do our best to reply to you as quickly as possible. Please inquire using our Repair Catalog if you are wondering how much a certain repair will cost. If you do not see your item in our repair catalog, it means that we do not offer repair services for it. 


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